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Seniorhjälp

Print the guide and keep it next to your phone while you do the steps.

Tip: untick “Headers and footers” in the print dialog to leave out the web address.

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iPhone
Scan to listen to the guide
  1. 1Step 1 of 12 · iPhone

    Now we're going to download Kivra and create an account. You'll need Mobilt BankID and a Swedish personal identity number.

  2. 2Step 2 of 12 · iPhone

    Start on the home screen and tap App Store.

  3. 3Step 3 of 12 · iPhone

    Search for Kivra and tap ”Hämta” (Get).

  4. 4Step 4 of 12 · iPhone

    Open Kivra and tap ”Skapa konto” (Create account).

  5. 5Step 5 of 12 · iPhone

    Enter your twelve-digit personal identity number and tap ”Öppna BankID” (Open BankID).

  6. 6Step 6 of 12 · iPhone

    Enter your 6-digit security code and tap ”indentifiera” (identify). Now Kivra will open again.

  7. 7Step 7 of 12 · iPhone

    Fill in your email address and tap ”Fortsätt” (Continue).

  8. 8Step 8 of 12 · iPhone

    Open the email from Kivra. Copy or write down the six-digit code. Then enter that code in the app.

  9. 9Step 9 of 12 · iPhone

    Fill in your mobile number and tap ”Fortsätt” (Continue).

  10. 10Step 10 of 12 · iPhone

    Open the SMS from Kivra. Then enter the code in the app and tap ”Fortsätt” (Continue).

  11. 11Step 11 of 12 · iPhone

    Your Kivra account is ready. Tap ”Ok” (Ok).

  12. 12Step 12 of 12 · iPhone

    Kivra is now ready to use. This is your inbox. Here you'll see letters, invoices, and other important messages.

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Seniorhjälp never asks for passwords, BankID or card details.