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Seniorhjälp

Print the guide and keep it next to your phone while you do the steps.

Tip: untick “Headers and footers” in the print dialog to leave out the web address.

Which phone is the printout for?iPhoneAndroid

How to protect yourself from scammers who call

Scam warnings

iPhone
Scan to listen to the guide
  1. 1Step 1 of 9 · iPhone

    In this guide, you will learn what to do if someone calls and asks you to use BankID.

  2. 2Step 2 of 9 · iPhone

    Be careful when an unknown number calls. The number on the screen doesn't prove who is calling.

  3. 3Step 3 of 9 · iPhone

    A scammer might claim to be calling from the bank, the police, or a government agency.

  4. 4Step 4 of 9 · iPhone

    Bedragaren försöker ofta skapa stress och säger att du måste agera omedelbart.

  5. 5Step 5 of 9 · iPhone

    Never approve a BankID request at the urging of someone who calls you.

  6. 6Step 6 of 9 · iPhone

    Do not open BankID, do not give out codes, and do not approve an unknown request.

  7. 7Step 7 of 9 · iPhone

    Hang up. Call the bank yourself using the number on your bank card or the bank's official website.

  8. 8Step 8 of 9 · iPhone

    If you have already used BankID, you should call the bank immediately. For ongoing crimes, call 112. Otherwise, call 114 14.

  9. 9Step 9 of 9 · iPhone

    On iPhone, open the call information, tap ”Blockera den här uppringaren” (Block this caller) and confirm.

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Seniorhjälp never asks for passwords, BankID or card details.