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Seniorhjälp

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Scam warnings

Step-by-step guides · 5 guides

Android
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Contents

  1. 1.Block a phone number and an SMS sender6 steps
  2. 2.How to create and manage strong passwords9 steps
  3. 3.How to protect yourself from scammers who call9 steps
  4. 4.How to recognize a fake email9 steps
  5. 5.How to recognize a scam SMS9 steps

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Seniorhjälp never asks for passwords, BankID or card details.

Scam warnings · 1/5

Block a phone number and an SMS sender

Android
  1. 1Step 1 of 6 · Android

    Open the Telefon (Phone) app and select Senaste (Recents). Find the number and tap on the information symbol to the right.

  2. 2Step 2 of 6 · Android

    Tap on Blockera eller rapportera som spam (Block or report as spam).

  3. 3Step 3 of 6 · Android

    Leave the Rapportera samtalet som spam (Report call as spam) box checked if the call was suspicious. Then tap on Blockera (Block).

  4. 4Step 4 of 6 · Android

    Open the suspicious message, but do not tap on the link. Choose Blockera eller Rapportera som spam (Block or Report as Spam).

  5. 5Step 5 of 6 · Android

    Confirm by tapping on Rapportera som spam (Report as Spam). You can also leave Radera konversationen (Delete Conversation) checked.

  6. 6Step 6 of 6 · Android

    If the message is about threats, money, or BankID, you should not tap on links and not use BankID. Call your bank using a number you find yourself. In case of an acute threat, call 112. Save the message as evidence and report attempted fraud to 114 14 or polisen.se.

Scam warnings · 2/5

How to create and manage strong passwords

Android
  1. 1Step 1 of 9 · Android

    In this guide, you'll learn how to create and manage strong passwords.

  2. 2Step 2 of 9 · Android

    Please don't use the same password everywhere. If one password leaks, your other accounts could also be at risk.

  3. 3Step 3 of 9 · Android

    Long passwords are harder to guess. The examples in the picture should not be used as actual passwords.

  4. 4Step 4 of 9 · Android

    A passphrase consists of several random words. Make the phrase long and always create your own unique one.

  5. 5Step 5 of 9 · Android

    Please avoid names, birth dates, pet names, and common passwords that are easy to guess.

  6. 6Step 6 of 9 · Android

    Don't save passwords on a note next to your computer. A password manager can create and save unique passwords for you.

  7. 7Step 7 of 9 · Android

    A password manager saves your passwords encrypted and fills in the correct password on the right website.

  8. 8Step 8 of 9 · Android

    Aktivera tvåstegsverifiering. Lämna aldrig ut engångskoder till någon som ringer eller skriver.

  9. 9Step 9 of 9 · Android

    If a password has leaked, you should change it immediately, change the same password on other accounts, log out unknown devices, and activate two-step verification.

Scam warnings · 3/5

How to protect yourself from scammers who call

Android
  1. 1Step 1 of 9 · Android

    In this guide, you will learn what to do if someone calls and asks you to use BankID.

  2. 2Step 2 of 9 · Android

    Be careful when an unknown number calls. The number on the screen doesn't prove who is calling.

  3. 3Step 3 of 9 · Android

    A scammer might claim to be calling from the bank, the police, or a government agency.

  4. 4Step 4 of 9 · Android

    Bedragaren försöker ofta skapa stress och säger att du måste agera omedelbart.

  5. 5Step 5 of 9 · Android

    Never approve a BankID request at the urging of someone who calls you.

  6. 6Step 6 of 9 · Android

    Do not open BankID, do not give out codes, and do not approve an unknown request.

  7. 7Step 7 of 9 · Android

    Hang up. Call the bank yourself using the number on your bank card or the bank's official website.

  8. 8Step 8 of 9 · Android

    If you have already used BankID, you should call the bank immediately. For ongoing crimes, call 112. Otherwise, call 114 14.

  9. 9Step 9 of 9 · Android

    On Android, open the call information, select ”Blockera” (Block) and confirm with ”Blockera” (Block).

Scam warnings · 4/5

How to recognize a fake email

Android
  1. 1Step 1 of 9 · Android

    In this guide, you'll learn to recognize common warning signs in a fake email.

  2. 2Step 2 of 9 · Android

    Här är ett exempel på ett falskt mejl. Det hotar att stänga ett konto och vill att du ska klicka på en knapp.

  3. 3Step 3 of 9 · Android

    Always check the entire sender's address. The sender's name might look genuine even if the address is fake.

  4. 4Step 4 of 9 · Android

    Be careful with threats and time pressure. Scammers want you to act without thinking it through.

  5. 5Step 5 of 9 · Android

    Don't click on any links or buttons in an unexpected email. They can lead to a fake login page.

  6. 6Step 6 of 9 · Android

    Don't open an unexpected attachment. It might contain harmful software.

  7. 7Step 7 of 9 · Android

    Stop and compare. An unexpected email with threats, a strange address, a link, or an attachment could be a scam.

  8. 8Step 8 of 9 · Android

    Don't click anything in the email. Instead, open the service's app yourself or contact the company using an official number.

  9. 9Step 9 of 9 · Android

    Open the email's menu, choose ”Rapportera nätfiske” (Report phishing), and then delete the email.

Scam warnings · 5/5

How to recognize a scam SMS

Android
  1. 1Step 1 of 9 · Android

    In this guide, you will learn to recognize common warning signs in a scam SMS.

  2. 2Step 2 of 9 · Android

    Here is an example of a scam SMS. The message claims that a package is waiting and demands a quick payment.

  3. 3Step 3 of 9 · Android

    The first warning sign is urgency. The scammer wants you to act quickly without thinking it through.

  4. 4Step 4 of 9 · Android

    A name in the sender field doesn't prove who sent the message. Sender names can be faked.

  5. 5Step 5 of 9 · Android

    Another warning sign is a strange web address. Don't tap on the link.

  6. 6Step 6 of 9 · Android

    Be careful when an unexpected SMS demands money, card details, or BankID.

  7. 7Step 7 of 9 · Android

    Stop and compare. Are you really expecting a package? Is the message unexpected or stressful?

  8. 8Step 8 of 9 · Android

    Don't tap on the link. Instead, open the company's app or type in the official web address yourself.

  9. 9Step 9 of 9 · Android

    On Android, open the menu and choose ”Blockera och rapportera som skräppost” (Block and report as spam). Then confirm with ”Blockera” (Block). Remember to be careful.